A short glance back and a big look forward.
2020 has been a challenging year for everyone. But there was still a great deal to celebrate and be thankful for, not least the support we received from our friends, customers and families.
Although the team worked from home for much of 2020, we were busier than ever. There was no shortage of work. We created ‘’lockets for lockdown" to help our customers celebrating special birthdays or anniversaries keep their loved ones close to their hearts even when they were far apart.
In March and April, we created our local hero project, highlighting the work of key workers who were going the extra mile for their communities as a thank you for keeping us safe and spreading kindness and joy. Watch Kelly's video below.
We also made our biggest donation yet to Social Bite, the charity helping the homeless community. We donate throughout the year and for every review we receive. You were so generous with reviews in 2020. Thank you. You can read them here.
Although we were not able to travel far from home, Gillian returned to the Island of Skye in the Inner Hebrides in September to visit the croft where her grandmother, the original Lily Blanche, lived. It was a trip which has inspired some new collections which will be ready in 2021.
2020 was a year of learning. Natalie completed her qualification in digital marketing and Kelly started a digital marketing apprenticeship. David and Gillian completed the Strathclyde University ecommerce scale-up course and David started an apprenticeship in computing.
We started building a new website with lots of exciting new features which will be launched in 2021. We also launched our Facebook group Joyful Gems where we have loved seeing photos of you in your Lily Blanche jewellery and the memories you’ve made with them. We'd love to see you there so please join us
In 2021 we will have some fantastic new collections. We’re launching a range of beautiful new chains and designing more in white gold. New collections which will allow you to combine your favourite Lily Blanche pieces with new charms, chains and gemstones will give you complete control and allow you to create a different bespoke piece of jewellery every time you visit the website. No two pieces will be the same.
Thank you to all of you for all your support in 2020. We hope 2021 will see the good times roll and we are excited to go on this journey with you. Have a wonderful new year and we look forward to connecting with you in 2021
Gillian, Natalie, Kelly, David, Marta, Mohammadreza, Mate & Carlie x
DO YOU REMEMBER the first piece of jewellery which really meant something to you? The piece you knew you would always treasure and eventually pass on to someone you love? That is the feeling I wanted to recreate with the Memory Keeper Locket®.
Our lockets are often given to mark a milestone on life’s journey - a special birthday, a new baby, a wedding or remembering a loved one. We create the heirlooms of tomorrow from the conversation pieces of today.
Quality and craftsmanship are important to us. So we were delighted when Kensington Palace asked to stock the Memory Keeper Locket ahead of the Royal Wedding of the Duke & Duchess of Sussex. Our lockets are handmade in small batches using only the finest gold and silver.
Each batch takes 10 weeks to complete and each locket uses more than an ounce of pure precious metal, making them much more valuable than most modern jewellery pieces. They are individually tested and hallmarked by the Edinburgh Assay Office with a full UK hallmark giving you complete confidence.
We have a no-quibble, money-back guarantee* on these lockets, free UK shipping and free returns. It is extremely rare for us to receive a return of this locket, however.
Each Memory Keeper Locket® comes with a polish cloth to keep it sparkling and special velvet storage pouch containing Intercept® technology, which cleans the air inside the pouch to ensure optimum conditions.
I hope you love it. To see the full collection and all the prices click here (No email address required unless you want a discount code)
Gillian Crawford, Creative Director & Founder, Lily Blanche
*Not applicable to engraved pieces
Watch the video below to see Natalie reveal the secrets of the Memory Keeper Locket.
We’d be delighted to answer your questions about this special family locket. You can email me email@example.com, call 44 (0)1786 473201 during office ours, contact us on Facebook Messenger, Instagram or Twitter or use the Live Chat button on the website.
You can read over 650 verified five star reviews here. Here’s what our customers say.
“It’s my absolute fave piece of jewellery” Judy Murray, tennis coach and Strictly star
“I want to thank you for the beautiful Locket. Engraving it with the date I took office as First Minister made it very personal” Nicola Sturgeon, First Minister of Scotland.
“It’s like wearing a hug from all my favourite people”Joan S.
“A lifetime of love in a little golden sphere. I absolutely adore it” Diane G.
“Amazing service and beautifully wrapped and packed. A joyful gift,” Lesley McP.
“I have bought them for my 2 daughters and myself. Love them,” Pauline S.
"My beautiful Memory Keeper Locket contains 6 pictures of my loved ones, including my mum and grandma who have both passed away. Somehow it feels like they were in on the gift too!” M.H.
“Cannot recommend this company enough” Rachel H.
“They really have thought of everything” Jennifer A.
“I absolutely love it as do my family and friends. I’ve been singing your praises to anyone who will listen” Diane C
We hope you love and treasure your Memory Keeper Locket®.Gillian Crawford, designer and CEO of Lily Blanche. x
Memory Keeper Locket® is a registered trademark of Lily Blanche and Wow (Scotland) Ltd
Coronavirus/ Covid-19 Update. We are open for business and able to dispatch globally. We can deliver directly to your loved ones using our complimentary gift service. Next day delivery service available within the UK. Returns extended until January 14 2021. You can learn more about delivery here
We currently have good stock levels and can offer a next day service. This may change and we will keep our stock levels updated daily. If you are interested in a particular piece please don't leave it till it is too late. First class delivery within the UK is currently taking 5-7 working days. Standard delivery is taking 7- 10 working days and Express shipping is still a next working day delivery service. We have switched to DHL. Parcels to North America and Europe are currently arriving withing three days with DHL. The situation is fluid.
We have put rigorous safety measures in place at the Lily Blanche studio to ensure the safety of our teams and our customers. Because we manufacture, fill and engrave our own jewellery, we can be assured that no third parties are handling our products. For the time being we are not accepting any visitors to the studio.
We use only Royal Mail or DHL to ship your products and we use their tracked and signed services to keep your packages secure. All our deliveries are now contactless deliveries. Your postman will no longer ask you to sign for these parcels or touch the handheld console. Your postman will do this for you. But you can rest assured the service is still as secure. It may take a day or two longer to get your item to you so please be a little patient with us. We will keep you updated if anything changes.
We are available by email, Facebook Messenger, WhatsApp, Live Chat and Instagram messenger if you have any questions. We are endeavouring to answer every query as quickly as possible.
You are our customer. We will not let you down. We are grateful for your loyalty and we will do everything we can to get through this coronavirus crisis together.
Thank you for your kind messages and continued support.
Gillian Crawford, founder/ director Lily Blanche
In a busy world, we all have so many choices. At Lily Blanche we are always grateful for your order and we never take it for granted. Here are some other reasons our customers say they like to buy from Lily Blanche:
Personal service: We love designing and creating beautiful jewellery and it matters to us that you are happy with it. We always take deadlines or special requests into account. We are always happy to help with the selection of photographs and engraving messages.
Trust: We are members of the National Association of Jewellers and abide by their code of ethics. We are one of just 650 businesses which have signed up to the Scottish Government's Business Pledge which commits us to paying the real living wage, investing in our workforce and our community. Our Trustpilot rating is 99% excellent and we have over 700 five star reviews online. You can see what our verified customers say about us here. Our lockets use only precious metal and are tested and hallmarked by the Assay Office in Edinburgh, a government agency. The hallmark is your guarantee of quality.
Transparency: The price you see on the product page is the price you pay at the checkout. No hidden extras.
Security: We treat your data as we would our own, with the utmost integrity. We upgrade our site regularly to incorporate the latest security systems.
A Listening Ear: We always love to hear from you by email, LiveChat, Facebook messenger and by phone. We aim to get back to you as quickly as possible.
Luxurious Touches: Whether it is the crisp bespoke tissue paper, the gorgeous scent in our boxes, the little branded polish cloths or just the time and care that goes into every package, our customers really appreciate these little luxuries.
Endurance: In a throwaway world, we believe in making beautiful pieces, designed to withstand the test of time, incorporating the best of British design. Our packaging is made from recyclable material and is reusable.
Expertise: We love our jobs, take pride in what we do and always strive to excel. We continually improve our products and services.
Integrity: We are signatories to the Scottish Government’s business pledge which means we pay the living wage to all staff, irrespective of age.
Peace Of Mind: The Edinburgh Assay Office tests the metal purity of our collections and hallmarks our lockets. This protects our customers from inferior products and they can tell it is a genuine Lily Blanche item. We are proud members of the National Association of Jewellers.
Free UK Shipping: We use Royal Mail Tracked and Signed For Services for added peace of mind. Your postman will deliver your order and request a signature. For overseas delivery we use DHL.
Free UK Returns: We will send you a free shipping label if you need to return an item for any reason. We offer a no-quibble money back guarantee on everything except engraved pieces. Read about our delivery policy here
Speed: When you buy from Lily Blanche, we dispatch orders daily and work as quickly as possible to get your item to you. We offer a next day service for most collections.
Ethical Supply Chain: We have a personal relationship with everyone in our supply chain, from our printers to our gem-cutters. We work with UK suppliers wherever possible and place an emphasis on ethical business. Our aim is to leave as small a footprint on the planet as we can.
Social Enterprise: We support the social enterprise Social Bite which is helping to eradicate homelessness. 25% of employees come from the homeless community. We also donate for every review we receive online.
Community: We regularly engage with our customers on Facebook, Instagram, YouTube and Pinterest and enjoy communicating with them. We give back to our local community and we mentor young female entrepreneurs. You can find loads of helpful how-to videos on our YouTube Channel
Our Pledge To You: You are our customer from the moment you first contact us to long after you receive your order. You matter to us. You are never just a number and we pledge to treat you with care, courtesy and as an individual. We will do everything we can to make your experience with us a worthwhile and happy one.
Gillian and the Lily Blanche team
P.S. If you have any questions or if there is another reason you like to shop with Lily Blanche, please let us know. Email firstname.lastname@example.org
There Is Plenty Time To Order A Filled Locket From Lily Blanche
We will be sizing and filling lockets right up until December 23rd 2020. Please feel free to order your locket and send over the photos at your leisure.
Returns have been extended to January 14 2021