There Is Still Time To Order A Filled Locket From Lily Blanche
We will be sizing and filling lockets right up until Christmas week. Please feel free to order your locket and send over the photos at your leisure.
Returns have been extended to January 14 2019
Our last order dates for Christmas are:
UK Free Standard Delivery - order by noon Tuesday December 18
UK Express Delivery – order by 3pm Friday December 21
Europe – order by Thursday December 13
USA, Australia and New Zealand – order by Sunday December 9
Rule number one - don't panic. We've got this. You are our customer and we won't let you down. That, in a nutshell, is our philosophy. There is still plenty of time to shop online for Christmas at Lily Blanche
Every Lily Blanche customer is important to us and we will do everything in our power to ensure that you are not just satisfied but delighted with our service. Last Christmas every single Lily Blanche Christmas order was delivered on time. This year, the volume of orders has doubled but we are organised to repeat the feat.
We know that you are really busy, you have a million things to attend to and it is impossible to keep track of everything you buy online but we are really, really experienced in sending parcels so here is what happens when you buy from us.
Your order is made with care
Your order is made with care. It is checked and given a final polish before it leaves the studio. Your chosen piece of jewellery goes into a gift box with some extra tissue paper inside to protect it in transit. The box is tied with ribbon and a branded polish cloth goes in with it.
Your gift box goes into a sturdy cardboard outer lined with two sheets of bespoke tissue paper. We add a little spray of Tom Ford’s Eau De Soleil Blanc scent between the sheets to give a lovely Christmassy perfume when you open the box. Next, we place one of our luxurious lookbooks on top of the tissue. Your invoice and some little treats go into an envelope with your name on it. If you choose our gift service to send direct to the recipient, we will leave out the invoice and pop in a gift card with your personalised message.
The whole box is then checked and sealed. Your label is printed and Royal Mail tracking labels are put on it. Finally, your box is photographed for our records, your tracking number is recorded and you are emailed with it. The orders are hand-delivered every afternoon directly to our local Royal Mail depot where we know the delivery guys and they take the same care and trouble with your order that we do. Royal Mail will deliver 130 million parcels this Christmas.
For our free shipping service, we ask that you allow five working days. If you have ordered a filled locket please allow two extra days from receipt of the photos. Royal Mail is massively busy at present and the tracking website is not always working but this is a hugely reliable service. If you have not received an order within ten working days of receiving the Lily Blanche shipping email, do please contact us.
If you do not receive the shipping email, please check your junk mail file.
I hope this information helps you understand our service. You can have complete confidence in it. We take it very seriously.
Have a wonderful Christmas and I hope there is a Lily Blanche box waiting for you under the tree.
Gillian and the Lily Blanche team x