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Delivery

Delivery Information

We are open for business and able to deliver globally with the help of Royal Mail and DHL. Next working day slots for UK delivery are available. All delivery is currently contactless delivery. Average delivery times - UK First Class 2 - 3 working days, Standard 3-5 working days, Express Shipping - next working day. Please be aware that apart from Express Shipping, these are not guaranteed delivery times and there are some bottlenecks in Royal Mail’s system because of the pandemic. For information on global shipping, see below.

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, money back guarantee

In the UK, if you choose express delivery, we will ship within 24 hours of receiving your order. We use Royal Mail Special Delivery, a service guaranteed to arrive by lunchtime the next working day.

If you choose first class shipping, we will ship within 48 hours of receiving your order using Royal Mail 24 Hour Signed For. If you choose free Standard Delivery, we will ship within 72 hours using Royal Mail 48 Hour Signed For. Our aim is to get your Lily Blanche jewellery to you as quickly and efficiently as possible. Please allow six working days for standard delivery.

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder.

Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive notification by email.

We deliver Internationally

Overseas orders will be dispatched by DHL or by Royal Mail International Tracked & Signed (whichever is fastest) and we will let you know as soon as your order has been dispatched. We aim to deliver all tracked and signed for orders to Europe within five working days and to the rest of the world within seven working days. This is a guide time only and not a guaranteed timeframe. Please bear in mind that if you are ordering from overseas you may not have to pay VAT. If this is the case, the website will automatically deduct this tax at the end of the checkout process. You are responsible for any local taxes or import duties within your country.

Below is the Lily Blanche delivery price guide, please contact us if you have any special requirements on +44(0)1786 473201 or email hello@lilyblanche.com. We will do our very best to meet your deadline.

LocationShipping Cost
UK Mainland, Highlands & Islands FREE standard delivery for all orders over £75.00 - 3 to 5 days
UK Express Delivery Next Day Guaranteed - £9.00
UK First Class Shipping £5.75
UK Standard Delivery for orders of £75 or less £4.95
Europe £23.95 DHL - 3 to 5 days
USA & Canada £23.95 DHL - 5 to 7 days
Rest of World £27.75 DHL - 7 to 10 days

Returns & Exhcange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.

This means that you can simply return your jewellery within 21 days of receiving it for any reason as long as it is in the same condition as it was when you received it. Returns sent from within the UK are free.

Please email us at hello@lilyblanche.com to tell us about your return before you dispatch it so that we can send you the paperwork you need to complete your free return.

We will issue a refund as soon as we have received and inspected the returned jewellery. We will refund you via the method you paid. If we are refunding your credit card, please be aware that it can take a few days for the refund to show up on your account, depending on your merchant services provider or credit card issuer.

We request that all goods are returned within 21 days of their receipt.

Lily Blanche will not accept returns for any items that have been worn unless the product is faulty.

Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK.

Bespoke items, engraved items and special orders cannot be exchanged or returned unless faulty. Our photo and personalisation services are non-refundable.

Our return address is: Wow (Scotland) Ltd, 25 Clarendon Place, Stirling, FK8 2QW

UK Returns

All items must arrive in their original condition. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable.

Please place items in the original packaging and ensure the outer box is completely sealed. While we can accept returns of lockets filled with pictures, we cannot refund the stand-alone "fill my locket" option.

Overseas Delivery & Returns

In most instances, we will use DHL to dispatch our jewellery overseas. DHL will make two attempts to deliver and you will receive tracking notifications. It is the responsibility of the customer to ensure they are able to receive a DHL parcel or to rearrange delivery for a time that suits them. If parcels are returned by DHL to Lily Blanche, there will be an additional charge for redelivery.

If you would like to return an item from overseas, please email hello@lilyblanche.com, quoting your order number, within 7 days of receipt of your item(s) and notify us of the return.

All returns for any particular order need to be returned in one shipment.

All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.

You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned with zero customs value and send it to: Wow (Scotland) Ltd, LILY BLANCHE, 25 Clarendon Place, Stirling, FK8 2QW

Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable.

Returning faulty goods

If there is a problem with your jewellery, please let us know as soon as possible by emailing us. Then follow the standard returns process as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Accidental breakages and fair wear and tear will not be accepted as faulty.

Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.

Receiving a Refund

Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account, including sales taxes for all EU countries. We will email you to let you know that this has been done.