Frequently Asked Questions

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  • Payment
  • Jewellery
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  • Materials

Can I add engraving to my item?
Can I add photos to my locket?
Can I change the photos in my locket?
Can I order from outside the UK?
Can I order photos on their own?
Can I see the jewellery before I buy?
Can I size the photos myself?
Can I split my payments?
Can you deliver to my workplace?
Do you deliver outside of the UK?
Do you have a showroom?
Do you offer credit?
How can I find my ring size?
How can I get PayPal credit?
How do I become a Lily Blanche VIP?
How do I register for a Lily Blanche account?
How do I use my VIP discount code?
How does the photo service work?
How quickly can my jewellery be delivered?
I have a question that is not on the list. Can you answer it?
I need my order for a specific occasion. Can you help?
I want to surprise my loved one. Can you help me keep it secret?
Is a gift service available?
Is Lily Blanche jewellery hallmarked?
Is VAT charged online?
The locket is a gift. Can the recipient order photos?
What are the benefits of a Lily Blanche account?
What are your delivery charges?
What is a hallmark?
What is vermeil?
What is your jewellery made of?
What payment methods do you accept?
What photos work best in the lockets?
Where is my order?
Will engraving detract from the value of my jewellery?

Can I order from outside the UK?
Can you deliver to my workplace?
Do you deliver outside of the UK?
How quickly can my jewellery be delivered?
I need my order for a specific occasion. Can you help?
I want to surprise my loved one. Can you help me keep it secret?
What are your delivery charges?
Where is my order?

Can I split my payments?
Do you offer credit?
How can I get PayPal credit?
Is VAT charged online?
What payment methods do you accept?

Can I add engraving to my item?
Can I see the jewellery before I buy?
Do you have a showroom?
How can I find my ring size?
Is a gift service available?
Will engraving detract from the value of my jewellery?

How do I become a Lily Blanche VIP?
How do I register for a Lily Blanche account?
How do I use my VIP discount code?
What are the benefits of a Lily Blanche account?

Can I add photos to my locket?
Can I change the photos in my locket?
Can I order photos on their own?
Can I size the photos myself?
How does the photo service work?
I have a question that is not on the list. Can you answer it?
The locket is a gift. Can the recipient order photos?
What photos work best in the lockets?

Is Lily Blanche jewellery hallmarked?
What is a hallmark?
What is vermeil?
What is your jewellery made of?