Privacy Policy

Our Privacy Policy

LILY BLANCHE is committed to ensuring that your privacy is protected. We treat our customers' privacy with the same respect as we treat our own privacy. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

The Information We Collect And How We Use It

When you register to use our website we need to know your name, postal address and email address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed in their entirety by any individual. At no point in the payment process do we see your credit card details nor do we hold any credit card details. We use SagePay – the leading secure payment service provider – to process your payments and any refunds. We gather this information to allow us to process your orders, register your account and contact you with information regarding your account. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies – such as our website developer – for research and analysis purposes. No personal information regarding your account is passed to these agencies. When you register your account you can choose to opt out of receiving marketing email communication from LILY BLANCHE. If you are receiving emails from LILY BLANCHE and would like them to stop you can deselect them in the preference section on the My Account page or send an email to hello@lilyblanche.com with ‘unsubscribe’ in the subject line. 

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future. Where we process personal data in connection with performing a contract or for a competition, we keep the data for 6 years. You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide to us.

The data controller for your information is Wow( Scotland) Ltd, the patent company of LILY BLANCHE with which you have a relationship or which manages the website you have visited. 

Our Services do not target and are not intended to attract children under the age of 16. We do not knowingly solicit personal data from children under the age of 16 or send them requests for personal information. You have to be aged 18 or over to use this website.

Our Use of Cookies and Other Information Gathering Technologies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items. LILY BLANCHE is Registered for Data Protection. Your Data is Safeguarded in Accordance with the Data Protection Act.

LILY BLANCHE web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

We accept payment online by Visa, MasterCard and PayPal. In addition, you can also pay for all or part of your order using Lily Blanche Gift Cards.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies help: make our website work as you would expect; save you having to login every time you visit the site; remember your settings during and between visits; improve the speed/security of the site; allow you to share pages with social networks; personalise our site to you, to help you get what you need faster; continuously improve our website for you; make our marketing more efficient.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that this is acceptable to you. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect. We use cookies to make our website work including: making our shopping basket and checkout work; determining if you are logged in or not; remembering your search settings; showing you which pages you have recently visited; tailoring content to your needs; remembering your preferences such as layout and geographical preferences. There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. 
Our site includes the following which use cookies:

Google - Privacy Policy
Trustpilot Privacy Policy

Hotjar Privacy Policy

Disabling these cookies will likely break the functions offered by these third parties

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:

Facebook - Privacy Policy
Twitter - Privacy Policy
Pinterest - Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use:

Google Analytics - Privacy Policy

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.
We use: Google Adwords - Privacy Policy  Facebook Adveritising Privacy Policy

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called "remarketing cookie" during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
We use: Goolge Adwords, Privacy Policy

Facebook Adveritising Privacy Policy

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If any of the information that you have provided to LILY BLANCHE changes please update your details on the ‘My Account’ page. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Your Consent

By visiting the LILY BLANCHE website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. If we change our privacy policy we will post the changes on this page. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. If you would like to contact us with any queries or comments, please send an email to hello@lilyblanche.com, call us on 01786 464251 or write to us at: Lily Blanche, 8 Park Avenue, Stirling FK82QR.