Delivery And Returns Information
April 3 2020. Covid-19 update Although our studio is no longer open to the public, we are still permitted by the Government to accept and deliver online orders and will continue to do so for as long as we are allowed, with the help of Royal Mail. We are now doing all delivery as contactless delivery. Our ability to dispatch could change as the situation progresses but we will keep you informed if you sign up to our newsletter here Royal Mail shifts are no longer sharing vans, so delivery may take a tiny bit longer than usual. We have extended our returns policy and put stringent safety measures in place to deal with coronavirus. You can read more about these here You can contact us by email, Live Chat, Facebook Messenger or WhatsApp here if you have any questions. You can see our most recent reviews here
Shop with confidence with our no-quibble money-back guarantee. We deliver internationally.
In the UK, if you choose express delivery, we will ship within one working day of receiving your order, assuming we have any photos and engraving confirmed. We use Royal Mail Special Delivery, a service guaranteed to arrive by lunchtime the next working day. If you choose first class shipping, we will ship the next working day using Royal Mail 24 Hour Signed For. If you choose free standard delivery we will deliver your parcel by Royal Mail 48 Hour Signed For. Our aim is to get your Lily Blanche jewellery to you as quickly and efficiently as possible. Please allow five working days for standard delivery.
We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, check your junk mail folder. Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient to save you the hassle. Just select our gift option at the checkout. We won't include the invoice if the jewellery is a gift. Instead, you will receive the invoice by email.
Overseas orders will be dispatched by Royal Mail International Tracked & Signed For and we will let you know as soon as your order has been dispatched. Royal Mail aims to deliver all tracked and signed for orders to Europe within five working days and to the rest of the world within seven working days. This is a guide time only and not a guaranteed service. Please bear in mind that if you are ordering from overseas you may not have to pay VAT, which is included in the prices quoted on the website. If this is the case, the website will automatically deduct the 20% tax at the end of the checkout process. Please note you can now buy in US dollars or euros on our website.
Below is the LILY BLANCHE delivery price guide, please contact us if you have any special requirements on +44(0)1786 464251 or email email@example.com. We will do our very best to meet your deadline.
UK mainland, Highlands and Islands – FREE standard delivery for all orders
UK express delivery -£9.00
UK First class shipping £5.75
Europe – £12.00
Rest of world – £14.75
Returns & Exchange Information
Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.
This means that you can simply return your jewellery for any reason as long as it is in the same condition as when you received it. Returns sent from within the UK are free. Please email us or phone us to tell us about your return before you dispatch it so that we can send you the paperwork you need to complete your free return. We will issue a refund as soon as we have received and inspected the returned jewellery. We will refund you by the method you paid. If we are refunding your credit card, please be aware that it can take a few days for the refund to show up on your account, depending on the merchant services provider or credit card issuer. We aim to refund you as soon as we have your returned jewellery.
We request that all goods are returned within 21 days of their receipt. During Coronovirus lockdown returns have been extended until 14 days after restrictions are lifted.
Lily Blanche will not accept returns for any items that have been worn unless the product is faulty.
Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU).
Bespoke items, engraved items and special orders cannot be exchanged or returned unless faulty. Our photo service is non-refundable.
Our return address is: Wow (Scotland) Ltd, 25 Clarendon Place, Stirling, FK8 2QW
All items must arrive in their original condition. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable.
Please place items in the original packaging and ensure the outer box is completely sealed. While we can accept returns of lockets filled with pictures, we cannot refund the stand-alone "fill my locket" option. We do not refund the photo service element of our lockets. Engraved pieces cannot be returned unless faulty
Call 01786 473201 or email firstname.lastname@example.org within 21 working days of receipt of your item(s) and notify us of the return.
All returns for any particular order need to be returned in one shipment.
All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned, and send to: Wow (Scotland) Ltd, LILY BLANCHE, 25 Clarendon Place, Stirling, FK8 2QW
Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable.
Returning Faulty Goods
If there is a problem with your jewellery please let us know as soon as possible by emailing us or phoning us. Then follow the standard returns process as detailed above.
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Fair wear and tear will not be accepted as faulty.
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Receiving a Refund
Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account, including sales taxes for all EU countries. We will email you to let you know that this has been done.