Delivery Information

Free UK Shipping on orders over £125. 

We send every jewellery order via a secure and fully tracked service, which you can follow online.

Our shipping partners are Royal Mail, DPD and DHL.

Please note, with the increased volatility in world tariffs, International orders are sent DDU (delivery duty unpaid) 

Please allow an extra one to two days for photo lockets and engraved items. You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, 30-day money-back guarantee

Our aim is to get your Lily Blanche jewellery to you as quickly & efficiently as possible. In the UK if you choose express delivery, we will ship within 24 working hours of receiving your order and confirmation of any photo edit or engraving. We will choose the fastest available service and you should receive it on the next working day. If there is a courier service you would rather we did not use to deliver your parcel, please let us know by email or in the comments box on the order.

Please note our studio is open Mon to Fri. There are no courier pickups at the weekend. Anything ordered after noon on Friday will be dispatched on Monday. We will prioritise express delivery orders.

If you choose first-class shipping, we will ship within 48 working hours of receiving your order and confirmation of any photos or engraving using DPD or Royal Mail 24-hour Tracked. 

If you choose free standard delivery, we will ship within 2 to 3 working days of receiving your order and confirmation of any photos or engraving using Royal Mail 48-hour tracked. 

If you choose Saturday delivery, we will ship using Royal Mail Special Delivery Saturday Guaranteed service or DPD Saturday guaranteed. (Please note Saturday Guarantee is not available during the Royal Mail strike or at peak times such as Christmas)

You are welcome to collect orders free of charge from our studio. We are open from 9.30 am to 4.00 pm, Monday to Thursday for pick-ups and on Friday from 9.30 am till noon.  Please email us at hello@lilyblanche.com to let us know when you plan to arrive.

Delivery times are estimates and may occasionally be affected by factors outside our control, including courier delays, severe weather, industrial action or peak trading periods. UK public holidays are not classed as working days.

Delivery Responsibility and Missing Parcels

All Lily Blanche orders are sent using a secure, fully tracked delivery service. You will receive tracking details by email once your order has been dispatched.

Please ensure that the delivery address and contact details provided at checkout are accurate and that someone is available to receive the parcel where required. If you need to change delivery instructions after dispatch, this should be done directly with the courier using the tracking link provided.

Your order remains our responsibility until it has been delivered to you or to a person nominated by you. If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate promptly with the courier on your behalf.

In the event that a courier marks a parcel as delivered but you have not received it, we will open an investigation with the delivery provider. This may include reviewing tracking data, delivery scans, photographic evidence and GPS information supplied by the courier. We ask for your cooperation during this process, which may take several weeks to complete.

Once the investigation is concluded, and if the parcel is confirmed as lost or misdelivered, we will arrange an appropriate resolution in line with your statutory consumer rights.

Please note that Lily Blanche cannot be held responsible for delivery issues arising after a parcel has been successfully delivered, where the delivery has been diverted, rescheduled or redirected at the customer’s request.

If you have any concerns about your delivery, please email us as soon as possible at hello@lilyblanche.com and we will do everything we can to assist. Please note that we are unable to investigate missing parcel enquiries via phone, Live Chat or social media. 

The Communication You Will Receive

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder. If you still have not received it, please check the email address you have given us as it may contain an error. 

Your Lily Blanche jewellery will arrive beautifully packaged in a gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch it directly to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive a notification by email.

We Deliver Internationally

Free US Shipping is currently suspended due to tariffs. Please see below for pricing. 
Overseas orders will be dispatched by DHL, DPD or by Royal Mail International Tracked and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may have to pay local customs or import duties. All our jewellery is sold on a Delivery Duty unpaid basis. If this is the case, you will be informed by the courier prior to delivery. The Lily Blanche website will automatically deduct UK VAT in the checkout process once you input your shipping address. You are responsible for any local taxes or import duties within your country. Please be aware that if you are unable for any reason to accept a DHL parcel and it is returned to us, DHL will charge a fee which will be deducted from any refund.

Below is the Lily Blanche delivery price guide, please contact us by email if you have any special requirements at  hello@lilyblanche.com. We will do our very best to meet your deadline.

UK Mainland, Highlands & Islands (2-5 Working Days)	FREE Standard Delivery on all orders over £125 30-day easy returns.
UK Standard Tracked Delivery for orders of £125 or less (2-4 Working Days)	£4.50
UK First Class Tracked Delivery (1-2 Working Days)	£6.50
UK Express Delivery (Next working day)	£9.00
UK Saturday Delivery	£15.00
Europe (1-3 Business Days)	£29.95
USA (7-14 Business Days)	FREE Standard Delivery on all orders over £125 currently suspended due to tarriff changes. 30-day returns.
USA Express Shipping (2-7 Business Days)	£27.95
Rest of World Express Shipping (2-7 Business Days)	£39.95

 

General Delivery Information

Delivery times are for in-stock products only.

Please allow 1 - 2 days for personalisation.

All deliveries are tracked. Some may need a signature

It is the responsibility of the recipient to be available to receive the parcel.

Please note Lily Blanche is not liable if you divert the parcel or change the delivery address in transit. Lily Blanche is not liable if the parcel is deemed to have been delivered by the courier and proof of delivery is available.

UK public holidays may affect your expected delivery date

Add our luxurious gift packaging and a gift card free of charge at the basket stage

Our sustainable packaging 

Our eco-packaging boxes are fully biodegradable, reusable and recyclable. They are made from 75% recycled material. We are continually improving our packaging solutions to make them as green as possible without compromising the security of the items inside. 

Returns & Exchange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. For details of our return policy see here