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Delivery & Returns

Here you’ll find all the information you need to track your orders, exchange pieces which aren’t quite right or claim a refund if you change your mind. If you have any questions, do please contact us. We’ll be glad to help.

Delivery Information

To cover those who need to shop early for Christmas, we have extended our returns and exchanges policy. Orders placed on or after October 20 2017 can be returned or exhcanged for any reason until January 14 2018. 

We deliver globally.

In the UK, if you choose express delivery we will deliver your parcel to you by Royal Mail Special Delivery - a guaranteed next day service. If you choose free standard delivery we will deliver your parcel by signed for courier or by Royal Mail Signed For, which ever is most efficient for your order. We usually dispatch within a  day or two of the order being placed. Our aim is to get your LILY BLANCHE jewellery to you as quickly and efficiently as possible. Please allow five working days for standard delivery.

We’ll drop you an email when you order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, check your junk mail folder. Your LILY BLANCHE jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient to save you the hassle. Just select our gift option at the checkout. We won't include the invoice if the jewellery is a gift. Instead you will receive the invoice by email. 

Overseas orders will be dispatched by Royal Mail in most instances and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may not have to pay VAT, which is included in the prices quoted on the website. If this is the case, the website will automatically deduct the 20% tax at the end of the checkout process.

Below is the LILY BLANCHE delivery price guide, please contact us if you have any special requirements on +44(0)1786 464251 or email gillian@lilyblanche.com. We will do our very best to meet your deadline. 

UK mainland, Highlands and Islands – FREE standard delivery for all orders

UK express delivery -£9.00
Europe  – £10.50
Rest of world – £14.50

Exchange Information

Everybody at LILY BLANCHE works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.

This means that you can simply return your jewellery for any reason as long as it is in the same condition as when you received it. Please email us or phone us to tell us about your return before you dispatch it so that we can look out for it.

We request that all goods are returned within 28 days of their receipt. For hygiene reasons, we cannot accept the return of earrings unless they are faulty.

LILY BLANCHE will not accept returns for any items that have been worn unless the product is faulty.

Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU).

Bespoke items and special orders cannot be exchanged or returned.

Please mail it to: Gillian Crawford, LILY BLANCHE, 8 Park Avenue, Stirling, FK8 2QR

Returns Information

UK Returns

All returns for any particular order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.

All items must arrive in their original condition.

Please place items in the original packaging and ensure the outer box is completely sealed.

Overseas Returns

Call 01786 464251 or email hello@lilyblanche.com within 14 working days of receipt of your item(s) and notify us of the return.

All returns for any particular order need to be returned in one shipment.

All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.

You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned, and send to: LILY BLANCHE, 8 Park Avenue, Stirling, FK8 2QR

Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable.

Returning Faulty Goods

If there is a problem with your jewellery please let us know as soon as possible by emailing us or phoning us. Then follow the standard returns process as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Fair wear and tear will not be accepted as faulty.

Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.

Receiving a Refund

Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser’s credit card or PayPal account, including sales taxes for all EU countries. We will email you to let you know that this has been done.