Shipping policy

Free UK Shipping on orders over £125.

Every Lily Blanche order is sent by a secure, fully tracked service via Royal Mail, DPD or DHL. You'll receive tracking details by email once your order has been dispatched.

Please allow an extra 1–2 working days for photo lockets and engraved items.

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery.

UK Mainland, Highlands & Islands (2-5 Working Days)	FREE Standard Delivery on all orders over £125 30-day easy returns.
UK Standard Tracked Delivery for orders of £125 or less (2-4 Working Days)	£4.50
UK First Class Tracked Delivery (1-2 Working Days)	£6.50
UK Express Delivery (Next working day)	£9.50

Europe (1-3 Business Days)	Price calculated in checkout
USA (7-14 Business Days)	Price calculated in checkout
USA Express Shipping (2-7 Business Days)	Price calculated in checkout
Rest of World Express Shipping (2-7 Business Days)	Price calculated in checkout

Dispatch Times

Express delivery: dispatched within 24 working hours of order confirmation and approval of any photo or engraving.

First Class: dispatched within 48 working hours.

Free Standard: dispatched within 2–3 working days.

Our studio is open Monday to Friday. There are no courier pickups at weekends. Orders placed after noon on Friday will be dispatched on Monday. We will prioritise express delivery orders.

Delivery times are estimates and may be affected by courier delays, severe weather, industrial action or peak trading periods. UK public holidays are not classed as working days.

International Delivery

Orders to the USA are sent DDP, direct duties paid so there should be no cutoms or duties to pay. Other international orders are sent DDU (Delivery Duty Unpaid). UK VAT is deducted automatically at checkout once you enter your shipping address. You are responsible for any local import duties or taxes within your country. If a DHL parcel is returned to us undelivered, a return fee will be deducted from your refund.

Please contact us if you have any special requirements on live chat or email [email protected].

Click and Collect

Collect free of charge from our studio in Stirling, Scotland. We are open Monday to Thursday 9.30am–4.00pm and Friday 9.30am–12.00pm. Please email [email protected] to let us know when you plan to arrive.

Delivery Responsibility and Missing Parcels

All Lily Blanche orders are sent using a secure, fully tracked delivery service. You will receive tracking details by email once your order has been dispatched.

Please ensure that the delivery address and contact details provided at checkout are accurate and that someone is available to receive the parcel where required. Lily Blanche cannot be held responsible for incorrectly addressed orders going missing. If you need to change delivery instructions after dispatch, this should be done directly with the courier using the tracking link provided.

Your order remains our responsibility until it has been delivered to you or to a person nominated by you. If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate promptly with the courier on your behalf.

In the event that a courier marks a parcel as delivered but you have not received it, we will open an investigation with the delivery provider. This may include reviewing tracking data, delivery scans, photographic evidence and GPS information supplied by the courier. We ask for your cooperation during this process, which may take several weeks to complete.

Once the investigation is concluded, and if the parcel is confirmed as lost or misdelivered, we will arrange an appropriate resolution in line with your statutory consumer rights.

Please note that Lily Blanche cannot be held responsible for delivery issues arising after a parcel has been successfully delivered, where the delivery has been diverted, rescheduled or redirected at the customer's request.

If you have any concerns about your delivery, please email us as soon as possible at [email protected] and we will do everything we can to assist. Please note that we are unable to investigate missing parcel enquiries via phone, LiveChat or social media.

Order Notifications

You'll receive an email when you place your order and again when it's dispatched, including tracking details. If you don't receive these, please check your junk folder and verify the email address on your account.

30-Day Money-Back Guarantee

Shop with confidence. If you're unhappy with your purchase for any reason, return it within 30 days in its original condition. See our full returns policy here.

Sustainable Packaging

Our eco packaging boxes are fully biodegradable, reusable and recyclable, made from 75% recycled material. We're continually improving our packaging to be as sustainable as possible without compromising the security of your order.