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Delivery

Delivery Information 

 

Please order all personalised and engraved photo lockets and jewellery by Tuesday 13th December to guarantee Christmas delivery.

 

 

Last Posting Dates For Christmas Non-Personalised

DateShipping Method
Friday 16th December  UK standard delivery 
Tuesday 20th December  UK First class
Wednesday 21st December UK Express
   

 

Last Posting Dates for Christmas International (Standard Shipping)

DateLocation
Thursday, 1st December  Australia & New Zealand
Monday, 5th December  Carribean destinations
Wednesday, 7th December Africa, Asia, Central & South America, Far & Middle East
Thursday, 8th December  Cyprus & Malta
Friday, 9th December  Greece, Italy, Sweden, Eastern Europe & Turkey, Canada & USA
Monday 12th December  Remaining EU countries

 

Free UK & USA Shipping. 90 day easy returns.

Our shipping partners are Royal Mail, DPD and DHL

Please allow one to two days for photo lockets and engraved items. 

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, 90 day money back guarantee

Our aim is to get your Lily Blanche jewellery to you as quickly & efficiently as possible. In the UK if you choose express delivery we will ship within 24 working working hours of receiving your order and confirmation of any photo edit or engraving. We will choose the fastest available service, either Royal Mail Special Delivery or DPD. 

If you choose first class shipping, we will ship within 48 working hours of receiving your order and confirmation of any photos or engraving using DPD or Royal Mail 24 Hour Tracked. You can select which method you prefer.

If you choose free standard delivery, we will ship within 2 to 3 working days of receiving your order and confirmation of any photos or engraving using the best available secure tracked service. 

If you choose Saturday delivery, we will ship using Royal Mail Special Delivery Saturday Guaranteed service or DPD Saturday guaranteed. (Please note Saturday Guarantee is not available during the strike)

You are welcome to collect orders free of charge from our studio. We are open from 9am to 5pm, Monday to Friday.

The Communication You Will Recieve

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder.

Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive notification by email.

We Deliver Internationally

Overseas orders will be dispatched by DHL or by Royal Mail International Tracked and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may have to pay local customs or import duties. All our jewellery is sold on a Delivery Duty unpaid basis. If this is the case, you will be informed by the courier prior to delivery. The Lily Blanche website will automatically deduct UK VAT in the checkout process once you input your shipping address. You are responsible for any local taxes or import duties within your country.

Below is the Lily Blanche delivery price guide, please contact us if you have any special requirements on +44(0)1786 271376 or email hello@lilyblanche.com. We will do our very best to meet your deadline.

LocationShipping Cost
UK Mainland, Highlands & Islands FREE standard delivery for all orders over £75.00 - normally 3 - 6 working days
UK Express Delivery Prioritised service. We will get this to you by the fastest available means  - £9.00
UK First Class Shipping £5.75 2 - 3 days (Royal Mail 24 hour tracked or DPD). Your choice. 
UK Standard Delivery for orders of £65 or less £3.95 3 - 6 days (Royal Mail 48 hour tracked)
Europe Express £29.95 DHL - 1 to 3 working days
USA  Royal Mail £0.00 7 -14 working days.  £23.95 DHL - 2 to 7 working days
Rest of World £39.95 DHL - 2 to 10 working days

General Delivery Information

Delivery times are for in stock products only.

Please allow 1 - 2 days for personalisation.

All deliveries are tracked. Some may need a signature

UK public holidays may affect your expected delivery date

Add our luxurious gift packaging and a gift card free of charge at the basket stage

Our packaging 

Our packaging boxes are fully biodegradable, reusable and recyclable. They are made from 75% recycled material. We are continually improving our packaging solutions to make them as green as possible without compromising the security of the items inside. 

Returns & Exchange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. 

This means that you can simply return your jewellery within 90 days of receiving it for any reason as long as it is in the same condition as it was when you received it. For details of our return policy see here

For more information on our Covid safety policy see here