Delivery Information 

Free UK & USA Shipping. 90 day easy returns.

We send every jewellery order by a secure and fully tracked service which you can follow online.

tracked Our shipping partners are Royal Mail, DPD and DHL

Please allow one to two days for photo lockets and engraved items. 

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, 90 day money back guarantee

Our aim is to get your Lily Blanche jewellery to you as quickly & efficiently as possible. In the UK if you choose express delivery we will ship within 24 working working hours of receiving your order and confirmation of any photo edit or engraving. We will choose the fastest available service and you should receive it on the next working day. 

If you choose first class shipping, we will ship within 48 working hours of receiving your order and confirmation of any photos or engraving using DPD or Royal Mail 24 Hour Tracked. 

If you choose free standard delivery, we will ship within 2 to 3 working days of receiving your order and confirmation of any photos or engraving using Royal Mail 48 hour tracked. 

If you choose Saturday delivery, we will ship using Royal Mail Special Delivery Saturday Guaranteed service or DPD Saturday guaranteed. (Please note Saturday Guarantee is not available during the Royal Mail strike)

You are welcome to collect orders free of charge from our studio. We are open from 9am to 5pm, Monday to Friday. Please email us at hello@lilyblanche.com to let us know when you plan to arrive.

The Communication You Will Recieve

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder. If you still have nore received it, please check the email address you have given us as it may contain an error. 

Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive notification by email.

We Deliver Internationally

Overseas orders will be dispatched by DHL, DPD or by Royal Mail International Tracked and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may have to pay local customs or import duties. All our jewellery is sold on a Delivery Duty unpaid basis. If this is the case, you will be informed by the courier prior to delivery. The Lily Blanche website will automatically deduct UK VAT in the checkout process once you input your shipping address. You are responsible for any local taxes or import duties within your country. Please be aware that if you are unable for any reason to accept a DHL parcel and it is returned to us, DHL will charge a fee which will be deducted from any refund.

Below is the Lily Blanche delivery price guide, please contact us if you have any special requirements on +44(0)1786 271376 or email hello@lilyblanche.com. We will do our very best to meet your deadline.

General Delivery Information

Delivery times are for in stock products only.

Please allow 1 - 2 days for personalisation.

All deliveries are tracked. Some may need a signature

It is the responsibility of the recipient to be available to receive the parcel.

Please note Lily Blanche is not liable if you divert the parcel or change the delivery address in transit.

UK public holidays may affect your expected delivery date

Add our luxurious gift packaging and a gift card free of charge at the basket stage

Our sustainable packaging 

Our eco packaging boxes are fully biodegradable, reusable and recyclable. They are made from 75% recycled material. We are continually improving our packaging solutions to make them as green as possible without compromising the security of the items inside. 

Returns & Exchange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. 

This means that you can simply return your jewellery within 90 days of receiving it for any reason as long as it is in the same condition as it was when you received it. For details of our return policy see here

For more information on our Covid safety policy see here