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Delivery

Delivery Information Our shipping partners are Royal Mail and DHL

Free UK shipping on orders of £65 or more. 

We are able to deliver globally with the help of Royal Mail and DHL. Next working day slots for UK delivery are available. Please order by noon.  Average delivery times - UK First Class 2 - 3 working days, Standard 3-5 working days, Express Shipping - next working day, please order by noon. You can now specify a Saturday delivery in the UK. Please be aware that apart from Express Shipping, these are not guaranteed delivery times and there are some bottlenecks in Royal Mail’s system because of the pandemic. For information on global shipping, see below. *Free delivery is available in the UK on orders over £65

For more information on our Covid safety policy see here 

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, money back guarantee

In the UK, if you choose express delivery, we will ship within 24 working hours of receiving your order. We use Royal Mail Special Delivery, a service guaranteed to arrive by lunchtime the next working day.

If you choose first class shipping, we will ship within 48 hours of receiving your order using Royal Mail 24 Hour Signed For. If you choose free Standard Delivery, we will ship within 72 hours using Royal Mail 48 Hour Signed For. Our aim is to get your Lily Blanche jewellery to you as quickly and efficiently as possible. Please allow six working days for standard delivery.

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder.

Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive notification by email.

We deliver Internationally

Overseas orders will be dispatched by DHL or by Royal Mail International Tracked & Signed (whichever is fastest) and we will let you know as soon as your order has been dispatched. We aim to deliver all tracked and signed for orders to Europe within five working days and to the rest of the world within seven working days. This is a guide time only and not a guaranteed timeframe. Please bear in mind that if you are ordering from overseas you may not have to pay VAT. If this is the case, the website will automatically deduct this tax at the end of the checkout process. You are responsible for any local taxes or import duties within your country.

Below is the Lily Blanche delivery price guide, please contact us if you have any special requirements on +44(0)1786 473201 or email hello@lilyblanche.com. We will do our very best to meet your deadline.

LocationShipping Cost
UK Mainland, Highlands & Islands FREE standard delivery for all orders over £65.00 - 3 to 5 days
UK Express Delivery Next Day Guaranteed - £9.00 (Royal Mail Special Delivery) 
UK First Class Shipping £5.75  1 -3 days (Royal Mail 24 hour tracked)
UK Standard Delivery for orders of £65 or less £3.95 3- 5 days ((Royal Mail 48 hour tracked)
Europe £23.95 DHL - 3 to 5 days
USA & Canada £23.95 DHL - 5 to 7 days
Rest of World £27.75 DHL - 7 to 10 days

Returns & Exchange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. 

This means that you can simply return your jewellery within 21 days of receiving it for any reason as long as it is in the same condition as it was when you received it. Returns sent from within the UK are free. For details of our return policy see here