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Delivery

Delivery Information 

Free UK and International Shipping 

Our shipping partners are Royal Mail and DHL

Next working day slots for UK delivery are available. Please order by noon.  

For more information on our Covid safety policy see here 

You can send directly to loved ones, without a paper invoice, using our complimentary gift service. Please contact us if you have any questions about delivery. You can see our most recent reviews here.

Shop with confidence with our no-quibble, 90 day money back guarantee

Our aim is to get your Lily Blanche jewellery to you as quickly and efficiently as possible

In the UK, if you choose express delivery, we will ship within 24 working working hours of receiving your order and confirmation of any photo edit or engraving. We use Royal Mail Special Delivery, a service guaranteed to arrive by lunchtime the next working day.

If you choose first class shipping, we will ship within 24 working hours of receiving your order and confirmation of any photos or engraving using Royal Mail 24 Hour Signed For. 

If you choose free standard delivery, we will ship within 48 working hours of receiving your order and confirmation of any photos or engraving using Royal Mail 48 Hour Signed For.

If you choose Saturday delivery, we will ship using Royal Mail Special Delivery Saturday Guaranteed service.

You are welcome to collect orders free of charge from our studio. We are open from 9am to 5pm, Monday to Friday.

The Communication You Will Recieve

We’ll drop you an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder.

Your Lily Blanche jewellery will arrive beautifully packaged in a ribbon-tied gift box and a cloud of tissue paper. If you are purchasing a gift, we can dispatch direct to the recipient. Just select our ‘gift option’ at the checkout. We will not include the invoice if the jewellery is a gift. You will receive notification by email.

We Deliver Internationally

Overseas orders will be dispatched by DHL or by Royal Mail International Tracked and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may have to pay local customs or import duties. All our jewellery is sold on a Delivery Duty unpaid basis. If this is the case, you will be informed by the courier prior to delivery. The Lily Blanche website will automatically deduct UK VAT in the checkout process once you input your shipping address. You are responsible for any local taxes or import duties within your country.

Below is the Lily Blanche delivery price guide, please contact us if you have any special requirements on +44(0)1786 473201 or email hello@lilyblanche.com. We will do our very best to meet your deadline.

LocationShipping Cost
UK Mainland, Highlands & Islands FREE standard delivery for all orders over £65.00 - 3 to 5 days
UK Express Delivery Next Day Guaranteed - £9.00 (Royal Mail Special Delivery) 
UK First Class Shipping £5.75  1 -3 days (Royal Mail 24 hour tracked)
UK Standard Delivery for orders of £65 or less £3.95 3- 5 days ((Royal Mail 48 hour tracked)
Europe Royal Mail £0.00 5 -14 working days £23.95 DHL - 3 to 5 days
USA  Royal Mail £0.00 5 -14 working days £23.95 DHL - 5 to 7 days
Rest of World £27.75 DHL - 7 to 10 days

General Delivery Information

Delivery times are for in stock products only, including personalised lockets

All deliveries are tracked. Some may need a signature

UK public holidays may affect your expected delivery date

Add our luxurious gift packaging and a gift card free of charge at the basket stage

Our packaging 

Our packaging boxes are fully biodegradable, reusable and recyclable. They are made from 75% recycled material. We are continually improving our packaging solutions to make them as green as possible without compromising the security of the items inside. 

Returns & Exchange Information

Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. 

This means that you can simply return your jewellery within 90 days of receiving it for any reason as long as it is in the same condition as it was when you received it. For details of our return policy see here