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FAQs

If you are based in the UK, we have a next working day service, depending on when the item is ordered. Please choose express delivery at the checkout stage. If you have ordered our photo insertion or engraving service, express delivery is the working day after your photos have been sent or engraving confirmed. We are always happy to meet a deadline so please let us know if your order is for a specific occasion.

Yes, you can order from outside the UK. You can place your order on our website in US dollars, euros or sterling. Please click on the currency tab in the band at the top of the website to switch currency.

Yes, we ship to many overseas destinations. The shipping fee and the final price for the order will be calculated when you insert your shipping address at the checkout stage. Please note the prices quoted on our website include VAT. If you are ordering from abroad, you may not have to pay this tax. The website will automatically calculate the correct price when you add your shipping details.

We offer free standard shipping on all UK orders over £65. You can see our shipping information and costs here.

When your order is shipped you should receive a shipping confirmation email giving a tracking number for your order. If you have not received this email, please check your spam or junk folder. Please add us to your whitelisted emails to receive the relevant information regarding your order. If you cannot find the shipping confirmation email it may be because your email address has been incorrectly submitted. Please email us with your correct email address and we will forward it on. You can track your order with your unique tracking number here. Please allow five working days for standard UK orders and 14 days for orders to mainland Europe. If you have concerns about an order please contact us by phone, email or live chat and we will investigate.

Yes. We can deliver to your workplace. Please note that Lily Blanche orders require a signature upon delivery. Please fill in the separate shipping address section at the checkout stage. Please use the address to which your payment method is registered in the billing address section. If there are any special instructions, please email us.

Yes. Your order will come in a box protected from the elements by an anonymous grey wrapper. There is no branding on the label, but we do need to include a return address on the label.

Yes. We are always happy to prioritise an order to ensure it reaches a recipient in time for a special occasion. If you need your order in a hurry, please choose express shipping or contact us and we can advise on delivery.

We accept all major credit cards, including Mastercard, Visa, Visa Debit and American Express. You can also pay by PayPal, PayPal Express, PayPal Credit, Google Pay, Amazon Pay and Apple Pay. We also work with Klarna, the premier finance service.

Yes. We work with Klarna, the finance service which allows you to spread the cost. Klarna allows you to split your purchase into three interest free payments over three months with its Pay In Three service. You can also pay in full up to 30 days later. We also work with PayPal Credit. You can split your payments into four, interest free instalments, with PayPal Credit on Lily Blanche orders over £99. You can use this payment system every time you spend £99 or more with Lily Blanche. You can learn more about PayPal Credit here.

We recommend Klarna or PayPal Credit as our preferred finance provider. With Klarna, you can pay in full, interest free in 30 days or split your payments into three interest free instalments over 90 days. Klarna is available as a payment option at the Lily Blanche checkout.
You can get four months interest free credit with PayPal Credit on Lily Blanche orders over £99. You can use this payment system every time you spend £99 or more with Lily Blanche. You can learn more about PayPal credit Credit here.

Please ensure you have a PayPal account. Signing up for a PayPal account is free and easy. You can then fill in the form for PayPal credit here. The application form takes minutes to complete. PayPal then runs a credit check and if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.

VAT is included in the prices quoted on our website If you are buying from and shipping to an area outside of the UK, the website should automatically deduct VAT when the shipping address is entered at the checkout stage. While you will not be charged UK VAT, you may have to pay any local VAT or local taxes in your jurisdiction. Lily Blanche is not liable for these charges. If you need more information, please see our terms & conditions.

You can see a list of our stockists here. Please call ahead before visiting to ensure they have the items you wish to see in stock, in order to avoid any disappointment. We are always happy to send specific pieces to our stockists if requested by a customer. Please note that we offer a no quibble, money-back guarantee on all UK orders online a Lily Blanche.

Our studio is based in Stirling, Scotland and is open 9am - 5pm, Monday - Fridays. We are always happy to welcome customers by appointment and show them the jewellery in person. Please contact us on 01786 473201 or by email to make an appointment.

You can see information on your ring size here. Your ring size changes over time and, even over the course of a day depending on the temperature. A free ring sizer, is included with all of our rings.

Yes. Many of our collections, including the Memory Keeper Lockets and bracelets and many of our other lockets, can be engraved. Engraving can be added at the checkout stage. Our engraving is done in our studio by our highly trained engravers. Please use the personalisation tool to enter your engraving. Please check your engraving carefully for spelling. Please note that engraved pieces are non-returnable. This does not affect your statutory rights.

On the contrary, an engraved piece can enhance the investment value of an item longer term as it helps to tell the story of the jewellery and adds interest to future collectors.

Yes, the photos in the lockets can be changed. We can do this for you, or we can help you to do it yourself. If you purchase our Memory Keeper Locket photo service, we give you two sets of photos. Please contact us for more information on changing the photos in your locket.

Yes. We have a free gifting service. Just select our gift message option at the checkout stage and write your message. We will print it on our gift card and pop it in a pretty envelope, along with the jewellery. No invoice will be sent with items which are gifts. The jewellery will be dispatched in a branded ribbon-tied gift box with a little polish cloth to keep it clean. It will come in a cloud of scented tissue paper, making it an extra special gift.

You can sign up for an account when you are in the process of purchasing a piece of jewellery or you can sign up for an account at any time here.

Creating an account speeds up the checkout process. You can also keep track of your orders through your account, but you need to set up the account before, or at the time, you place your order to be able to track it. An account also allows you to share your Lily Blanche wish- list, sign up for our newsletter and receive special orders and drop a hint to friends and family.

You can become a lily Blanche VIP and receive our current discount codes when you sign up to our newsletter here.

Your VIP discount code can be used on the Lily Blanche website Please insert your code in the box at checkout process and press the “apply” button.

Yes. We have a photo service for all of the lockets to which photos can be added. Please choose the “personalise” option on the product page when you are ordering your locket if you would like us to fill it for you. You can upload your photos and edit them on the app or or you can email the personalisation team and they will do this for you. The photographs will be printed using a photographic printer and inks on a premium quality photographic paper and cut to fit. We are able to work with many forms of photographs, including original prints. We are always happy to liaise with you over your choice or photographs.

Yes. The photos in your locket can be easily changed. Please email us for more details.

Please order your locket and choose the “personalise” option. You can upload your photos and edit them using the personalisation app. For more details on how this works. Please watch the personalisation video.

We are getting very good results with our photo service and can work with lots of different types of images. It is very rare for us to get a photo we cannot work with. You can read more about choosing the photos for your locket here.

Yes. Please see the videos on our YouTube Channel for more information.

Yes. This is possible. Please let us know if the recipient intends to choose photos for the locket.

You can order photos for the Memory Keeper Lockets as a stand-alone service here. Photos for other lockets should be ordered at the time of purchase.

Our jewellery is made of sterling silver, 18 carat gold, rose gold or white gold vermeil. All pearls are real, cultured, freshwater pearls and all stones are real gemstones, unless otherwise stated. Your can read more about our materials here.

When we use gold in our jewellery, it is 18 carat gold vermeil. Vermeil is an ancient French metalwork technique. With vermeil, a very thick coating of gold - many times the thickness of regular gold plate - is applied to another precious metal, in this case sterling silver. Vermeil jewellery differs from plated jewellery because the piece is made wholly of precious metal and because of the high carat and quantity of gold used. Like most modern jewellers we use vermeil in our jewellery to give us flexibility in our designs and to allow us to make precious pieces using high quality materials which are still affordable. Gold is a soft metal. Vermeil gives it strength. The gold price is currently over £1300 an ounce. Some of our lockets use more than an ounce of precious metal. Vermeil ensures our jewellery remains both high quality, durably and affordable.

All of our Lily Blanche Lockets are hallmarked by the Edinburgh Assay Office. The Assay Office primarily tests and hallmarks precious metal. Edinburgh Assay office has been hallmarking precious metal items since 1457 You can read more about our here.

The official hallmark on your Lily Blanche jewellery is your guarantee of quality and authenticity. The Lily Blanche hallmark has been created for us by the Edinburgh Assay Office using the world-famous castle mark. Each hallmark tells the story of the jewellery through a series of icons:

  • The letters are our unique maker’s mark. Only items from our company will be marked with these letters in this shape.
  • The numbers tell of the metals purity.
  • The Scottish lion rampant is the traditional fineness mark
  • The castle identifies the city of Edinburgh in which the piece is hallmarked.
  • The letter represents the year in which the piece was tested and marked. This changes every twelve months.

Yes. Please contact us by email or by phone on 01786 473201 between the hours of 9am – 5pm, Monday to Friday.