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FAQs

If you are based in the UK, we have a next working day service, depending on when the item is ordered. Please choose express delivery at the checkout stage. If you have ordered our photo insertion or engraving service, express delivery is the working day after we have received your photos and confirmed engraving. Please let us know if your order is for a specific occasion or date.

Yes, you can order from outside the UK. You can use our currency convertor to view the approximate cost of your order in US dollars, eurors or GBP. Please note, we are a UK website and will be billed in GBP. If you are buying and shipping outwith the UK, you will not be charged UK taxes which will be automatically deducted at the checkout stage. You may be liable for local taxes within your own jurisdiction.

Yes, we ship to many overseas destinations, including the USA, Canada, Australia and Europe. The shipping fee and the final price for the order will be calculated when you insert your shipping address at the checkout stage. Please note the prices quoted on our website include VAT. If you are ordering from abroad, you may not have to pay this tax. The website will automatically calculate the correct price when you add your shipping details. You may be liable separately for local taxes in your own jurisdiction.

We offer free standard shipping on UK orders over £75. You can see our shipping information and costs here.

When your order is shipped, you should receive a shipping confirmation email giving a tracking number for your order. If you have not received this email, please check your spam or junk folder. Please add us to your whitelisted emails to receive the relevant information regarding your order. If you cannot find the shipping confirmation email, it may be because your email address has been incorrectly submitted. Please contact us with your correct email address and we will forward it on. You can track your order with your unique tracking number here. Please check our delivery page for current information on delivery times. If you have concerns about an order, please contact us by phone, email or live chat and we will investigate.

Yes. We can deliver to your workplace. Please note that Lily Blanche orders may require a signature upon delivery. Once we have delivered to your workplace, you have responsibility for your order. Please fill in the separate shipping address section at the checkout stage. Please use the address to which your payment method is registered in the billing address section. If there are any special instructions, please email us.

Yes. Your order will come in a box protected from the elements by an anonymous outer wrapper. There is no branding on the label, but we do need to include a return address on the label. If the order is a secret, please let us know and we can disguise the origin of the parvel.

Yes. We are always happy to prioritise an order to ensure it reaches a recipient in time for a special occasion. If you need your order in a hurry, please choose express shipping.

We accept all major credit card, including Mastercard, Visa, Visa Debit and American Express. You can also pay by PayPal, PayPal Express, PayPal Credit, Google Play, Amazon Pay and Apple Pay.

Yes. We recommend PayPal Credit as our preferred finance provider. You can split your payments in four, interest free, with PayPal Credit on Lily Blanche orders over £99. You can use this payment system every time you spend £99 or more with Lily Blanche. You can learn more about Paypal credit here.

Yes. We recommend PayPal Credit as our preferred finance provider. You can get four months interest free credit with PayPal Credit on Lily Blanche orders over £99. You can use this payment system every time you spend £99 or more with Lily Blanche. You can learn more about Paypal credit here.

Please ensure you have a PayPal account. Signing up for a PayPal account is free and easy. You can then fill in the form for PayPal credit here. The application form takes minutes to complete. PayPal then runs a credit check and if approved, you'll have the credit limit linked to your PayPal account as soon as you accept your Credit Agreement.

VAT is included in the prices quoted on our website. If you are buying from and shipping to an area to which VAT does not apply, the website should automatically deduct VAT when the shipping address is entered at the checkout stage.

You can see a list of our stockists here. Please call ahead before visiting to ensure they have the items you wish to see in stock, in order to avoid any disappointment. We are always happy to send specific pieces to our stockists if requested by a customer. Please note that we offer a no quibble, money-back guarantee on all UK orders online a Lily Blanche.

Our studio is based in Stirling, Scotland and is open 9am - 5pm, Monday - Fridays. We are always happy to welcome customers by appointment and show them the jewellery in person. Please contact us to make an appointment.

You can see information on your ring size here. Your ring size changes over time and, even over the course of a day depending on the temperature. If you would like a free ring sizer, please contact us with your address.

Yes. Many of our collections, including the Memory Keeper Lockets and bracelets and many of our other lockets, can be engraved. Our engraving is done in our studio by our engravers. Please use our personalisation tool to select your font and type your message. Please check your message before submitting it. Please note that engraved pieces are non-returnable. This does not affect your statutory rights.

On the contrary, an engraved piece can enhance the investment value of an item longer as it helps to tell the story of the jewellery adn adds interest to collectors.

Yes, the photos in the lockets can be changed. We can do this for you, or we can help you to do it yourself. If your purhcase our Memory Keeper Locket photo service, we give you two sets of photos. Please contact us for more information on changing the photos in your locket.

Yes. We have a gifting service. Just select our gift message option at the checkout stage and write your message. We will print it on our gift card and pop it in a pretty envelope, along with the jewellery. No invoice will be sent with items which are gifts. The jewellery will be dispatched in a branded ribbon-tied gift box and gift bag with a little polish cloth to keep it clean. It will come in a cloud of scented tissue paper, making it an extra special gift.

You can sign up for an account at any time here.

Creating an account speeds up the checkout process. You can also keep track of your orders through your account, but you need to set up the account before, or at the time, you place your order to be able to track it. An account also allows you to share your Lily Blanche wishlist, sign up for our newsletter and receive special orders and drop a hint to friends and family.

You can become a Lily Blanche VIP and receive our current discount codes when you sign up to our newsletter here.

Your VIP discount code can be used on the Lily Blanche website. Please insert your code in the box on the first stage of the checkout process and press the 'apply' button. If you have not received your code, please check your junk mail folder.

Yes. We have a photo service for all of the lockets to which photos can be added. You can upload and edit your photos by choosing the personalisation service on the product page. If you prefer, you can email your photographs separately for us to edit. Your photographs will be printed using a photographic printer and inks on a premium quality photographic paper and cut to fit. We can work with many forms of photographs. We are always happy to liaise with you over your choice of photographs.

Yes. The photo in your locket can be easily changed.

We are getting very good results with our photo service and can work with lots of different types of images. It is very rare for us to get a photo we cannot work with. This video will help you choose photos for your locket here.

Yes. This is possible for the Memory Keeper Locket. Please let us know. if the recipient intends to choose photos for the locket.

You can order photos for the Memory Keeper Lockets as a stand-alone service here. Photos for other lockets should be ordered at the time of purchase.

Our jewellery is made only of precious metal - sterling silver, 18 carat gold, rose gold or white gold. All pearls are real, cultured, freshwater pearls and all stones are real gemstones, unless otherwise stated. We are members of the National Association of Jewellers, the main UK body for jewellers and our lockets are hallmarked and tested by the Assay Office in Edinburgh, with a full UK hallmark.

When we use gold in our jewllery, it is 18 carat gold vermeil. Vermeil is an ancient Frenh metalwork technique. With vermeil, a very thick coating of gold - many times the thickness of regular gold plate - is applied to another precious metal, in this case sterling silver. Vermail jewellery differs from plated jewellery because the piece is made wholly of precious metal and because of the high carat and quantity of gold used. Like most modern jewellers we use vermeil in our jewellery to give us flexibility in our designs and to allow us to make precious pieces using high quality materials which are still affordable. Gold is a soft metal. Vermeil gives it strength. The gold price is currently around $2000 an ounce. Some of our lockets use more than an ounce of precious metal. Vermeil ensures our jewellery remains high quality, durable and affordable.

All of our Lily Blanche lockets are hallmarked by the Edinburgh Assay Office. The Assay Office primiarly tests and hallmarks precious metal. Edinburgh Assay Office has been hallmarking precious metal items since 1457.

The official hallmark on your Lily Blanche jewellery is your guarantee of quality and authenticity. Each hallmark tells the story of the jewellery through a series of icons. You can find out more our hallamrk here.

Yes. Please contact us by Live Chat, email or by phone on 01786 473201 between the hours of 9am - 5pm Monday to Friday.