Frequently Asked Questions

The Lily Blanche website accepts all major credit cards, including Mastercard, Visa, Visa Debit, and American Express. You can also pay securely using PayPal, PayPal Express, Google Pay, Amazon Pay, and Apple Pay. Additionally, we offer flexible finance options through Klarna, Clearpay, and PayPal Credit. The website has a secure payment system and no finaicla details are seen or stored. This is to ensure our customer's security. 

Yes, you can spread your Lily Blanche payments if you have an account with Klarna, Clearpay or PayPal. Lily Blanche works with the Buy Now Pay Later services Klarna and Clearpay to help you spread the cost of your jewellery. The decision to accept customers for credit is entirely the responsibility of the payment providers. Lily Blanche has no part in that decision.
Klarna allows you to split your purchase into three interest-free payments over three months, or pay in full up to 30 days later. Clearpay allows you to spread payments over four instalments. We also accept PayPal Credit, which offers four interest-free instalments on Lily Blanche orders over £99.

Yes. lily Blanche works with Klarna, Clearpay or PayPal Credit as our preferred finance providers. Klarna is available directly at the Lily Blanche checkout, allowing you to pay in full within 30 days or split your payments into three interest-free instalments over 90 days. Alternatively, you can receive four months of interest-free credit with PayPal Credit on orders over £99. Please not customers must have an account with the payment provider chosen before they can use these credit services on the Lily Blanche website.

To apply for PayPal Credit, please ensure you have a working PayPal account. Signing up for a PayPal account is free and easy. You can then fill in the form for PayPal credit. PayPal then runs a credit check and if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement. Please note Lily Blanche plays no role in any decisions around PayPal credit. 

VAT is included in the prices quoted on the Lily Blanche website If you are buying from and shipping to an area outside of the UK, the Lily Blanche website should automatically deduct VAT when the shipping address is entered at the checkout stage. While you will not be charged UK VAT, you may have to pay any local VAT or local taxes in your jurisdiction. Lily Blanche is not liable for these charges. If you need more information, please see our https://www.lilyblanche.com/policies/terms-of-service.

You can see a list of Lily Blanche stockists here. Please call ahead before visiting to ensure they have the items you wish to see in stock. Please note that we offer a no quibble, money-back guarantee on all UK orders online at Lily Blanche. You can shop with confidence online, as we offer a no-quibble, 30-day money-back guarantee on all UK orders for non-engraved and non-bespoke items. 

The Lily Blanche studio is based in Stirling, Scotland but we do not have a showroom or a shop. We are currently unable to welcome visitors to our studio for insurance reasons. Please visit the Lily Blanche website to see our all of our jewellery collections for men and women.

Your ring size can fluctuate depending on temperature and time of day. To help you find the perfect fit, Lily Blanche includes a free ring sizer with all of our orders, as part of our free jewelelry care kit. Please keep it in your jewellery box as it will come in handy. You can also view our comprehensive ring size guide at https://www.lilyblanche.com/pages/ring-sizes for further assistance.

Yes, many Lily Blanche jewellery items include an engraving service, including our Memory Keeper Lockets, Memory Keeper Bracelets, our Two Photo and Four Photo Lockets and many of our Men's necklaces, including St Christopher necklaces and Cross necklaces. A name, date, or short message can be engraved by our highly trained studio team in Stirling. Simply use the personalisation tool on the product page to enter your text at checkout. Lily Blanche engraving is carried out inhouse in our studio by our highly trained engravers. Please use the personalisation tool on the product page to enter your engraving. Please check your engraving carefully for spelling. Please note that engraved pieces are non-returnable. This does not affect your statutory rights. You can read more about our personalisation and engraving service at https://www.lilyblanche.com/pages/personalisation

On the contrary, an engraved piece can enhance the sentimental and historical value of an item over time. Engraving helps to tell the unique story of the jewellery, adding provenance and interest for future generations.

Yes, the photos in your Lily Blanche locket can be changed. We can assist you with this process, or you can do it yourself at home. If you purchase our Memory Keeper Locket photo service, we provide two sets of perfectly sized photos. Please contact us for further guidance on updating your locket's photographs. You can email us at hello@lilyblanche.com

Yes, Lily Blanche offers a complimentary gifting service. Simply select the gift message option at checkout and enter your message, which we will print on a bespoke Lily Blanche gift card. The jewellery will be dispatched in a branded, ribbon-tied gift box with a free Lily Blanche Jewellery Care Kit and a free ribbon-tied gift bag. Please add these free gifts in the checkout. Your gift will arrive nestled in scented tissue paper. No invoice will be included in the parcel. Lily Blanche can dispatch directly tothe recipient. Please add the recipients name and shipping address at the checkout, ensuring that the billing address match the payment method chosen.

You can sign up for an account when you are in the process of purchasing a piece of jewellery or you can sign up for an account at any time here.

Creating an account speeds up the checkout process. You can also keep track of your orders through your account, but you need to set up the account before, or at the time, you place your order to be able to track it. An account also allows you to share your Lily Blanche wish-list, sign up for our newsletter and receive special orders and drop a hint to friends and family.

You can become a lily Blanche VIP and receive our current discount codes when you sign up to our newsletter.

Your VIP discount code can be used on the Lily Blanche website. Please insert your code in the box at checkout process and press the “apply” button.

Yes. We have a photo service for all of the lockets to which photos can be added. Please choose the “personalise” option on the product page when you are ordering your locket if you would like us to fill it for you.

You can upload your photos and edit them on the app or or you can email the personalisation team and they will do this for you. The photographs will be printed using a photographic printer and inks on a premium quality photographic paper and cut to fit. We are able to work with many forms of photographs, including original prints. We are always happy to liaise with you over your choice or photographs.

Yes. The photos in your locket can be easily changed. Please email us for more details.

Please order your locket and choose the “personalise” option. You can upload your photos and edit them using the personalisation app. For more details on how this works. Please watch the personalisation video.

We are getting very good results with our photo service and can work with lots of different types of images. It is very rare for us to get a photo we cannot work with. You can read more about choosing the photos for your locket here.

Yes. Please see the videos on our YouTube Channel for more information.

Yes. This is possible. Please let us know if the recipient intends to choose photos for the locket.

You can order photos for the Memory Keeper Lockets as a stand-alone service here. Photos for other lockets should be ordered at the time of purchase.

Our jewellery is made of sterling silver, 18 carat gold, rose gold or white gold vermeil. All pearls are real, cultured, freshwater pearls and all stones are real gemstones, unless otherwise stated. Your can read more about our materials here.

When we use gold in our jewellery, it is 18 carat gold vermeil. Vermeil is an ancient French metalwork technique. With vermeil, a very thick coating of gold - many times the thickness of regular gold plate - is applied to another precious metal, in this case sterling silver. Vermeil jewellery differs from plated jewellery because the piece is made wholly of precious metal and because of the high carat and quantity of gold used.

Like most modern jewellers we use vermeil in our jewellery to give us flexibility in our designs and to allow us to make precious pieces using high quality materials which are still affordable. Gold is a soft metal. Vermeil gives it strength. The gold price is currently over £1300 an ounce. Some of our lockets use more than an ounce of precious metal. Vermeil ensures our jewellery remains both high quality, durably and affordable.

The official hallmark on your Lily Blanche jewellery is your guarantee of quality and authenticity. The Lily Blanche hallmark has been created for us by the Edinburgh Assay Office using the world-famous castle mark. Each hallmark tells the story of the jewellery through a series of icons:

* The letters are our unique maker’s mark. Only items from our company will be marked with these letters in this shape.

* The numbers tell of the metals purity.

* The Scottish lion rampant is the traditional fineness mark

* The castle identifies the city of Edinburgh in which the piece is hallmarked.

* The letter represents the year in which the piece was tested and marked. This changes every twelve months.

All of our Lily Blanche Lockets are hallmarked by the Edinburgh Assay Office. The Assay Office primarily tests and hallmarks precious metal. Edinburgh Assay office has been hallmarking precious metal items since 1457 You can read more about our hallmark here.

Yes. Please contact us on + 44 (0)1786 271376 or by email between the hours of 9am – 5pm, Monday to Friday.