Returns & Exchange Information
For information about deliveries see here
Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.
This means that you can simply return your jewellery within 21 days of receiving it for any reason as long as it is in the same condition as it was when you received it. Returns sent from within the UK are free.
Please email us at email@example.com to tell us about your return before you dispatch it so that we can send you the paperwork you need to complete your free return.
We will issue a refund as soon as we have received and inspected the returned jewellery. We will refund you via the method you paid. If we are refunding your credit card, please be aware that it can take a few days for the refund to show up on your account, depending on your merchant services provider or credit card issuer.
We request that all goods are returned within 21 days of their receipt.
Lily Blanche will not accept returns for any items that have been worn unless the product is faulty.
Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK.
Bespoke items, engraved items and special orders cannot be exchanged or returned. Our photo and personalisation services are non-refundable.
Our return address is: Wow (Scotland) Ltd, 25 Clarendon Place, Stirling, FK8 2QW
All items must arrive in their original condition. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable.
Please place items in the original packaging and ensure the outer box is completely sealed. While we can accept returns of lockets filled with pictures, we cannot refund the stand-alone "fill my locket" option.
Overseas Delivery & Returns
In most instances, we will use DHL or Royal Mail to dispatch our jewellery overseas. DHL and Royal Mail will make two attempts to deliver and you will receive tracking notifications. It is the responsibility of the customer to ensure they are able to receive a parcel or to rearrange delivery for a time that suits them. If parcels are returned by DHL or Royal Mail to Lily Blanche, there will be an additional charge for redelivery.
If you would like to return an item from overseas, please email firstname.lastname@example.org, quoting your order number, within 7 days of receipt of your item(s) and notify us of the return.
All returns for any particular order need to be returned in one shipment.
All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned with zero customs value and send it to: Wow (Scotland) Ltd, LILY BLANCHE, 25 Clarendon Place, Stirling, FK8 2QW
Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable. Shipping charges are none refundable. Any fines of costs incurred for the return of items which do not follow these guidelines will be deducted. Please contact your tax office for the refund of any customs or local taxes.
Returning faulty goods
If there is a problem with your jewellery, please let us know as soon as possible by emailing us. Then follow the standard returns process as detailed above.
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Accidental breakages and fair wear and tear will not be accepted as faulty.
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Receiving a Refund
Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account. Where an exchange is requested and their is an excess, a credit note will be issued. We will email you to let you know that this has been done.