Returns & Exchange Information
We can now offer 90 day returns UK wide.
For information about deliveries see here
Everybody at Lily Blanche works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.
This means that you can simply return your jewellery within 90 days of receiving it for any reason as long as it is in the same condition as it was when you received it.
Please email us at firstname.lastname@example.org to tell us about your return before you dispatch it.
We will issue a refund as soon as we have received and inspected the returned jewellery. We will refund you via the method you paid and we will let you know you have been refunded. If we are refunding your credit card, please be aware that it can take a few days for the refund to show up on your account, depending on your merchant services provider or credit card issuer.
To access our returns service, we request that all goods are returned within 90 days of their receipt.
Lily Blanche will not accept returns for any items that have been worn unless the product is faulty.
Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK.
Bespoke items, engraved items and special orders cannot be exchanged or returned. Our photo and personalisation services are non-refundable.
Our return address is: Wow (Scotland) Ltd, 25 Clarendon Place, Stirling, FK8 2QW
What Can Be Refunded
Lockets with photos (unworn)
Any jewellery which has not been engraved or made bespoke (unworn)
What Cannot Be Refunded
Engraved Lockets, bracelets and necklaces
Any engraved item
Any local taxes or customs duties
Any fines incurred for refusal to accept a delivery
All items must arrive in their original condition. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Photo lockets can be returned but our photo service is non-refundable, as is our engraving service. We do not refund shipping costs.
Please place items in the original packaging and ensure the outer box is completely sealed. While we can accept returns of lockets filled with pictures, we cannot refund the stand-alone "fill my locket" option.
Overseas Delivery & ReturnsIn most instances, we will use DHL or Royal Mail to dispatch our jewellery overseas. DHL and Royal Mail will make two attempts to deliver and you will receive tracking notifications. It is the responsibility of the customer to ensure they are able to receive a parcel or to rearrange delivery for a time that suits them. If parcels are returned by DHL or Royal Mail to Lily Blanche because of a customer refusal, there may be a charge for redelivery. This will be deducted from any refund.
If you would like to return an item from overseas, please email email@example.com, quoting your order number, within 14 days of receipt of your item(s) and notify us of the return.
All returns for any particular order need to be returned in one shipment.
All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned with zero customs value and send it to: Wow (Scotland) Ltd, LILY BLANCHE, 25 Clarendon Place, Stirling, FK8 2QW
Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable. Engraved or bespoke orders cannot be returned or exchanged unless faulty. Our photo service is non-refundable. Shipping charges are none refundable. Any fines of costs incurred for the return of items which do not follow these guidelines will be deducted. Please contact your tax office for the refund of any customs or local taxes.
Returning faulty goods
It is rare that any of our items develops a fault but if there is a problem with your jewellery, please let us know as soon as possible by emailing us. Then follow the standard returns process as detailed above.
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Accidental breakages and fair wear and tear will not be accepted as faulty. It is at the discretion of the Lily Blanche manufacturing team whether to offer a repair or replacements
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Receiving a Refund
Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account. Where an exchange is requested and their is an excess, a credit note will be issued. We will email you to let you know that this has been done.